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"Tim goes beyond sales training. He makes it his business to understand all of the complex issues in today's banking world. Tim is the best trainer I have ever experienced in the banking business." ~ David Harmon, Vice Chairman and CEO American Bank of Commerce


"The material presented helped promote new ideas among our employees and inspired a renewed commitment to achieving the highest level of customer satisfaction possible. I would recommend this training to any business striving to enhance their customer relationships" ~K.C. Wyatt, President/CEO Community National Bank and Trust of Texas


"I have never had such an enthusiastic response EVER! I wish I could tell all of my banker friends about my employees' reactions" ~Charles Butler, President, Farmers and Merchants Bank


"Just wanted you to know how much our bank employees enjoyed the Frontline Skill Works presentation. It was great and Tim was a great speaker!" ~Pat Frascht, Human Resources, Central National Bank of Alva


"The responses I received from the attendees were extremely positive. They especially liked your enthusiasm for the topic and your welcoming personality. I would be more than happy to recommend your services to any of my members." ~Dawn Hoover, Education Director, Community Bankers Association of Ohio


"You did a great job of making my people understand how important it is to exceed customer expectations and to develop long term relationships. You definitely have a gift as a trainer." ~Bart Reagor, Owner Reagor Dykes Auto Group


"This program will enhance production from the top producers to the customer service representatives alike. This program will get the very best out of sales and customer service representatives through fundamental principles that will help the company's bottom line by helping employees service clients to the nth degree." ~Freddie Marmolejo, Branch Manager, Gateway Mortgage Group


"We held our training sessions after hours. After the first night, our employees actually looked forward to attending the next sessions. This says a lot to me. I highly recommend the Pinnacle Training Group for staff development." ~Richard Whitfill, Training Director, HCSB


"The Pinnacle Training Group staff is knowledgeable, personable and takes the time to tailor their sessions to the needs of their clients. Their humor, real-life applications and relationship building that occur during their sessions provides a meaningful and purposeful learning opportunity." ~John R. Thomas, Superintendent, Frenship ISD


"Our experience with Pinnacle was a valuable one that provided our staff with useful ideas that can be implemented on a daily basis. The training was entertaining and informative and our staff was equipped with the necessary skills to work with our wide array of customers. We will definitely be using the Pinnacle Training Group in the future." ~Jo Ellen Henderson, Director of Public Information, Lubbock-Cooper Independent School District